FAQS

By sea,by air,or by train,it depends on your requirements.

Hotel Tent, Shell Tent, Triangle Tent, Nomadic Tent, snail Tent ect.

With a plant area of 5000 square meters, with 100+ professional team, high technique & innovative design oriented idea.of our company have the expertise to guarantee that the design, manufacturing, rental and sales are well organized.

In the processing flow, we have a series of detection machine to control the quality. Before loading, our QC will inspect each shipment and all raw material is according to foodstuff requirement.

Firstly let us know your requirements. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirm the artworks and pay deposit for formal order.

A: We are professional manufacturers with 10 years plus production experience. What you see is what you got.

A: We accept T/T, L/C, West Union, PayPal, your name it.

A: After the price confirmation, you can require samples to check the quality. Sample charged and we sincere hoping for the business cooperation with you in near future.

A: After deposit in, we will make subsequent arrangements to the factory. That production times varies from different tent products, ordinarily it will take 15-25 days to accomplish the production mission.

A: Welcome any inquiry to the tailor-made tent product, our sales manager will sort out your question and let the professional engineers to answer you back. Drawings, structures, and all the relevant dealings.

A: Please send us emails, your inquiries will be handled in time, and please choose the methods which suits you most, say WhatsApp, Gmail, Skype, Zoom, and so forth. Real time communications will directly work.

Yes, we are a professional manufacturer of tents, guaranteeing that all products are ex-factory prices.

Yes, custom logos can be printed on your product.

Yes,The tent is designed for easy disassembly and reassembly, but we advise against repeated disassembly and reassembly.

Complete set of documents, structural drawings, packing lists, installation manuals and related certifications.

Because the tents are used in different conditions, our tents are custom-made and we produce sizes according to your requirements.

Our products will be strictly tested by the quality inspection department before leaving the factory, and each product will be strictly controlled to ensure product quality. If there are parts that need to be replaced due to quality problems, we will send them to you for free(with in six months)

-Yes! Now, it is available that the order is less than the minimum quantity stated in the price list Please feel free to contact us for inquiry.

-Yes! We can support OEM/ODM. Just send us your design in high resolution Al files, we will make sample for you soon.

-Sure. We usually provide existing samples. Sample charge is refundable when you place the order to us. We usually send samples by FEDEX, UPS, TNT or DHL.If you have carrier account, it will be fine to ship with your account. lf not, you can pay the freight charge to us and we will ship with our account lt takes about 3~7days to reach you,subject to where you are.

-We are not only a professional manufacturer of glamping tents, but also a professional foreign trade company.We has rich experience in foreign trade. We can help customers find fashionable and affordable products. If you have any purchase requirements for other products, please let us know. From product selection to product export, we can help you with all product procurement problem.

-Normally the delivery time is 2-10 days for sample and 20-40 days for mass production.

-We can send the goods by courier, air and sea and it depends on the different goods and weight.In addition,Normally the delivery time is 2-10 days for sample and 20-40 days for mass production.

-We have a professional QC team, they will conduct a systematic examination before shipment. All the inflatables we produce are committed to be tested for at least 24hours, to ensure the quality.

Yes,it is acceptable,welcome your sample order,we understand you like to see it in real and test its quality before placing bulk order. 

One year warranty after you receive the tents.

Yes,we can customize, your logo can be printed on.

Yes, you can.

Packed in carton box.

By sea,by air,or by train,it depends on your requirements.

A: Yes, we have 80 experienced supervisors who could go to guide the installation at any time. Meanwhile, we have skilled installation team who could finish some turn-key projects

A: 1 years.

A: T/T(Telegraphic Transfer),Western Union, Paypal, Money Gram

A: Yes, of course sample is avaliable. But the sample is twice of unit price, which will be used for material and labor cost. The extra cost could be returned once receive your order. The sample freight is covered by buyer.

A: It depends. Normally 15 days for sample, full container 30 days normally, detail delivery date should be decided according to production season and order quantity.

A: Yes,we can do OEM & ODM according to your photo or drawing.

A: We can do the trade assurance on Alibaba, which will guarantee your products receiving.

A1: Of course you can buy a sample first for test, just tell us demand and product model that you want!

A2:Yes you need to pay for it and bear the shipping cost. But the sample cost can be refundable after order confirmation when your quantity of the order is more about the MOQ.

A3:Yes just offer me your logo design with AI or PDF format so that our designer will make a display for your reference

A4:Normally the delivery time is 2-10 days for sample and 20-40 days for mass production.

A: Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery；
    Accepted Payment Currency:USD,EUR,HKD,CNY;
    Accepted Payment Type: T/T,L/C,MoneyGram,PayPal,Western Union,Cash;
    Language Spoken:English,Chinese,Japanese

A: You can send us inquiry and pay directly! Please do write your Name, Address, Zip code and Phone number for delivery!

A1: Yes, we are a professional manufacturer of tents, guaranteeing that all products are ex-factory prices.

A2:Yes, custom logos can be printed on your product.

A3:Yes, our tents can be installed and removed multiple times to facilitate your transportation.

A4:Complete set of documents, structural drawings, packing lists, installation manuals and related certifications.

A: Because the tents are used in different conditions, our products are custom-made and we produce sizes according to your requirements.

A: Our products will be strictly tested by the quality inspection department before leaving the factory, and each product will be strictly controlled to ensure product quality. If there are parts that need to be replaced due to quality problems, we will send them to you for free(with in six months)

A: OEM/ODM is ok . Customized logo,size,color is accepted.

A: 3 Years

A: T/T (Bank transfer)/ Alibaba trade assurance/ West union, etc.

A: 1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.

A: We are a factory
customers.And you can get the best price and competitive price.

A: We will provide installation instruction and video for you, technicians will be sent to help you if it is necessary.

A: Generally it is within 10-20 days, definitely according to quantity and color.

A: If you have drawings, we can offer you our quotation according to your drawing.
If you have no design, Our engineer will design some drawings for you to confirm. And then offer you a quotation.

We are based in Guangdong, China, start from 2010,sell to South Asia(7.69%),Southern Europe(7.69%),Northern Europe(7.69%),Central America(7.69%),Western Europe(7.69%),Eastern Asia(7.69%),Mid East(7.69%),Oceania(7.69%),Africa(7.69%),Southeast Asia(7.69%),Eastern Europe(7.69%),South America(7.69%),North America(7.69%). There are total about 51-100 people in our office.

A: Always a pre-production sample before mass production;
    Always final Inspection before shipment;

A: Our company has been in this field for many years and we insist on developing our products to meet higher standard. So the products come from our company are definately safe and good in quality but the price is at the low level.

A: Accepted Delivery Terms: FOB,CFR,CIF,EXW；
    Accepted Payment Currency:USD,CNY;
    Accepted Payment Type: T/T,L/C,MoneyGram,PayPal,Western Union,Cash,Escrow;
    Language Spoken:English,Chinese

A: Always a pre-production sample before mass production;
    Always final Inspection before shipment;

A: Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,DDP,DDU,Express Delivery；
    Accepted Payment Currency:USD,CNY;
    Accepted Payment Type: T/T,L/C,Credit Card;
    Language Spoken:English,Chinese

A: 50 mm (1.96″) steel roof frame (industry standard 38mm) with a new extra rust resistant epoxy paint with mild steel frames. We also offer 304 stainless steel for high humidity areas or close to the ocean and 316 stainless steel for marine environments.

A: The water barrier roof layer positioned under the shade fly and above the canvas body protecting it from rainfall. The PVC Rain Fly is 100% waterproof.

A: Extremely functional shade cloth meeting the highest standards for strength and durability providing maximum protection against harmful UV rays. The shade fly is the outermost roof layer directly exposed to the elements, which both protect the PVC Rain Fly from the sun as well as to allow air flow for natural insulation.

A: Acrylic treated polyester ripstop fabric. Our standard canvas has waterproof, UV resistant, fungal resistant and blockout properties.

A: High value insulation stitched between two layers of canvas.

A: Our fire retardant specifications meets the BS7837 (British Standard), NFPA701 (American National Fire Protection) & CPAI-84 (California Industrial Fabrics Association)

A: Our tents range from 131 Sq. Feet (12.25 Sq. M) to 10,000 Sq. Feet (929 Sq. M) and more. Custom designs can be as large as you would like.

A: Some tents cost more than others per square foot/meter so we are not able to calculate prices in this way. Each tent price is calculated differently and based on the structure, labor and complexity to manufacture. Custom options such as insulation, openings and frames used can also affect the price. Prices exclude freight, wooden platforms, layout, electrical, plumbing, interiors, fixtures, appliances, setup, duties and related costs.

A: Yes. Contact us with your ideas, plans or drawings.

A: Yes, on standard tent designs, you can choose the color of the canvas, rain fly and shade fly, frame colors along with window and door placement and type. When we enter the design phase of the project, you will be sent over our complete color list for all of our materials. Do you like a specific design but wish there was a covered veranda? We can add that on to any design you like.

A: No, our tents do not come with a ground sheet.

A: Yes, wooden decking is most popular but floating decks and poured concrete slabs have all been frequently used. The tents must be secured to a solid base. Minimum deck/platform size should be extended out 1m/3ft from all sides of the tent. This allows for enough room to set up the tent as well as for tent maintenance in the future. Be sure to allow enough crawl space underneath the deck to run and maintain utilities.

A: No. Depending on your region, we can put you in touch with one of our partners who can supply all components of decking from the substructure to the planks. They also supply tongue and groove inner flooring along with a moisture barrier that is installed between the decking and the inner floor of the tent.

A: Yes. We have absolute talent and understanding of how critical a deck is when it comes to achieving your vision.

A: Yes, this is one of the important features of the hanging body style tent. They can be taken down relatively easily in the case of impending severe weather such as Cyclones, Hurricanes, etc. The installation of framed doors and windows into the tents will impede this feature.

A: Our tents are very different in many ways from yurts. The points below show some of our tent features and represent some of the differences between our tents and yurts.
· 3 roof layers for natural cooling in warm conditions and added protection of the tent.
· The tents are easy and quick to assemble and to break down (unless wooden doors/windows are installed).
· The tents consist of individual components that can be replaced as need be, that the tents never need to be replaced in their entirety.
· Fabric is a heavy ripstop canvas and treated with UV protection, fire retardant, anti rot and waterproofing. Our canvas is not your typical cotton canvas.
· Tent comes with inner liner and curtain option
· The tents can be insulated.
· Our designs are majestic, elegant and aesthetically pleasing.
· We also supply a canvas maintenance compound that further extends the life of the canvas, that when applied, restores UV protection, fire retardant, anti rot, water proofing & original color.
· Better use of space.
· We can customize window and door openings to meet the customer requirements.
A yurt is a circular domed “tent” of skins or felt stretched over a collapsible lattice framework.

A: No. The tents must be set up on a wooden platform or concrete base.

A: Initial invoice will be provided to you, which will include the freight method and estimate.
Design Phase: Make any custom changes to the first drawing provided to you, indicate door and window placements. You will be sent a revised drawing reflecting the changes for you to sign off on with your approval. The drawing will then be converted to a CAD file.
Shipping instructions for must be filled out. Please note that you may change/update these instructions at any time prior to the dispatch of tents from the factory.
Sales contract to be signed.
Manufacturing begins after the signed drawing, sales contract, shipping instructions and down payment have been received.
One to two weeks before the manufacturing is complete, we will provide you with a current freight quote. You will be issued a balance of payment invoice.
After balance of payment has been received we will provide you with an estimated departure date for the shipment.
Payment Terms: 75% down payment upon placement of order. The remaining 25% plus shipping, is to be paid prior to dispatch of the order. We only accept direct wire transfers and all sales are final. We do not accept credit cards, LC’s or bank certified checks.
FYI: Freight estimates are generally valid for 30 days and the manufacturing lead time is approximately 8-10 weeks, which is the reason for the freight only being an estimate. If you prefer to secure the freight estimate into an actual quote and booking, you are more than welcome to pay the freight at the same time as the down payment.

A: Each tent is priced differently. Select which tent/s you are interested in and then make an inquiry. The inquiry forms can be found on each tent page. Please include as much detail as possible regarding your project as well as any questions you cannot find in this FAQ. Circumstances allowing, we should be able to respond to you later that day or early on the next day.

A: You will be provided with a freight quote estimate to a destination port once we have determined what tent design(s) and quantity(s) are required. Please keep in mind that brokerage, import duties, taxes, and other costs related to shipping/import at the destination country port, are not included in the freight quote estimate that we send you. Also, some countries require specific documents for clearing purposes that are not considered “standard.” So it’s always good to confirm with your local shipping agent or specialist exactly what documents they need prior to the shipment arrival. Shipping quotes are valid for only 30 days and we handle all freight logistics to destination ocean port or airport.

A: Our tents are made and shipped directly from our factory in South Africa to any destination port worldwide. We handle all freight logistics to the destination port, where the customer or their agent takes over. Durban is the dispatch port for ocean freight and JNB is the dispatch port for air freight. Please note we have worked with a customs clearing agent company that has extensive knowledge in handling the majority of our USA clientele. This company bills the client directly and there is absolutely zero commissions received by us for recommending their services.

A: Keep in mind that most of our orders (depending on the model and quantity) takes about 8 -10 weeks to manufacture. Shipping times may vary depending on the port of destination. On average, it takes between 30 and 45 days to ship your order via ocean freight. We also offer airfreight, which is significantly faster on average 5-7 days but is a more expensive option.

A: Yes. Please inquire for more information.
We will do our best to accommodate any change requests depending on the stage in the manufacturing process. Please note changes may incur additional fees and may delay the manufacturing lead time greatly due to modifying CAD drawings as well as placement in the production line.

A: After the deck/platform has been completely prepared to receive the tent the countdown begins. Each tent design is unique therefore setup times vary. The Mudanda Tent and the Kambaku Tent are among the popular designs so we have listed these as examples.
STANDARD DESIGNS
Mudanda 36.4 m² / 391.8 ft²
Zero experience setting up this tent: +/-4 days
Experienced setting up this tent: +/-2 days
Kambaku 48.1 m² / 517.7 ft²
Zero experience setting up this tent: +/-5 days
Experienced setting up this tent: +/-3 days

A: Supervised Set Up Cost Considerations:
*Set up time depends on the tent design(s), quantity of tents to be set up and the skill of the labor.
*Minimum number of workers and set up supervisors will be determined thereafter.
*Number of supervisors and number of skilled/semi skilled labors directly impact the total set up time frame.
*Quantity of tents and tent designs requiring supervision.  -The client has the choice of supervised tent set up for one of each tent design or the entire tent project.  If Exclusive Tents supervises the set up of one tent per design, the laborers will need to learn the concept to carry on with the set up of the tents without our immediate supervision.
*Exclusive Tents Supervisors are located in Arizona (USA), Belize and South Africa.
*Any delays on the job site due to lack of preparedness may cause delay in set up resulting in additional daily rate charges, airline ticket changes, extended hotel stays, etc. that is the burden of the client.
*A tool list will be supplied prior to tent set up that the client must have on site at the time of arrival. i.e. drills (power source or extra batteries), scaffolding, ladders, etc.
*The client is responsible for round trip airfare, visas (if required), covid related costs, transport to/from airport/hotel/job site, 3 meals per day per person, accommodation and internet service.
*Working hours can range from 8-10 hours per day

A: Our tent roofing is also designed to allow for maximum airflow and super efficient natural cooling. Ceiling fans are also a winner and work very well when the humidity is not close to saturation point. For highly humid climates we recommend that you go to a local supplier and have them calculate what AC unit will work best and have them install an air conditioning unit into your tent. Running the A/C through the floor vents is very easy and it works extremely well. Wall mounted mini-split also work very well. Another effective option, rather than air conditioning the whole tent, is to create a microclimate over your bed with Evening-Breeze.

A: We can customize the tent in 4 different ways to handle the wind in your area. See the break down below:
Outriggers – 75 kmh to 85 kmh – 46 mph to 53 mph
Increase wall thickness of the legs – 100 kmh to 114 kmh – 63 mph to 71 mph
Wood pole and ring beam with small outrigger – 136 kmh to 155 kmh – 85 mph to 97 mph
60 mm framing with wood pole, ring beam and little outrigger – 180 kmh to 205 kmh – 113 mph to 128 mph
For a quick explination of the above see our “Lets Talk About Wind” epsiode on our YouTube Channel by Clicking Here

A: Yes, insulation is an option. We offer a highly rated insulation that is sewn between two layers of canvas. As you may have noticed elsewhere on the website, Block-out canvas is also an option. Please note this is NOT insulated canvas. Block-out canvas prevents any silhouetting that may occur on lighter colored canvas.

A: Yes, our tents can handle sun with ease and are UV protected. We have tents doing well in the intense sun of the Namibia, Kalahari, Sahara, Sonoran, tropical islands and other locations.

A: Our tent canvas and outer roof layers can be treated iwth fire retardancy. This will help to delay the flame, however, it is imperative to remember that all fabrics will become flammable after being exposed to a flame after a period of time. Safety and prevention are key. It is best to ensure that one has good quality fire extinguishers at all strategic points

A: Yes, Rain harvesting will be accomplished from each of the tensioning points on the frame. To maximize rain harvesting you will attach a rain chain at each of those points and feed the rain chains through the deck. You will then run a gutter system under to deck and direct the water towards a collection point.

A: Yes. Hanging body style tents are temporary structures as they can be taken down and set back up again. The hanging body tents are an excellent choice for where hurricanes/tsunamis/cyclones occur in the world. With enough advance warning of severe weather events you will be able to take down your asset to avoid the possibilities of getting your asset destroyed. After the storm has passed you can set your tent back up. The hanging body tents are also an excellent choice for solutions when you have a land lease. When your lease is up you can take your assets with you and move to the next place.

A: No, we do not sell used tents

A: Locking the doors is a good deterrent, just as it is in a home or hotel. Be that as it may if someone wants to burglarize a tent, they surely will, as is the case with any other site built structure. Any deterrence can be used such as motion detection lighting, alarms, surveillance cameras, etc can be installed.

A: We typically do not keep tents in stock. However, in rare cases we do have tents in stock. Keep an eye on our Social Media pages to see availability.

A: We are in the process of making show room for select tent designs. Keep an eye out for the newsletter to receive updates.

A: Yes

A: Most places tents do not require permitting, however, it is your responsibility to check with your local authority to verify. Please contact us if you need any information to assist your inquiry with your local authority.

A: Yes, we offer a site evaluation service, contact us for more details.

A: H.S. Code 6306.29.00 (3)

A: – Is your tent site close to the ocean and if so, is it close enough that rusting will be a factor?
. What is the climate, terrain and vegetation type at your tent site?
. In what country and location are the tents to be set up?
. What specific tent designs on our website seem to meet your needs?
. What square foot/meter area is your preferred size for your tent if you do not have a specific design in mind?
. If you have a quantity of tents you require, please specify this quantity.
. Is your tent project for personal use or for a resort/lodge development?
. Will you require tents for other purposes aside from accommodation such as spa/welcome center/office/reception/bar/dining/lounge/back of house? If so, what are the approximate sizes for each purpose?
. Is there a timeline on your tent project and if so, what is this timeline?
. Any site pictures, Google Earth location or aerial photos are often helpful to us, so if available, please send any such like materials through to us.
. Be sure to let us have your full contact information.
. We do not give out any CAD drawings, all drawings are in .JPG or PDF format.
. Will you require a full or partial turn key solution?

A: -Yes.Customized logos can be print on the tent fabric according to your requirements.

A: -Yes.We have 10 years tent manufacture experiences and aout 10000 sqm factory yard .

A: -Our tents can be assembled and dismantled repeatedly with small transportation size.

A: -Yes, just 3people take 4hours to finish one 6m dome tent. and we will provide installation drawing and video to help you.

A: -Yes. we have CE certification and SGS anti-fire test certification for PVC fabric.

A: -Max wind loading is 120km/h and snow loading is 75kg/sqm.

A: -Two years without malicious damage, but lifespan is more than 5years.

A: -Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDP,Express Delivery； Accepted Payment Currency:USD,EUR,HKD,CNY; Accepted Payment Type: T/T,L/C,MoneyGram,PayPal,Western Union,Cash.

A: -One set is ok. and we can accept customized .

A: -Bubble film for metal structure and PVC bag for cover part, wood case for glass part to gurantee the products is intact during long time transportation.

A: -one to five sets dome tents take about 7days and five to ten sets dome tents take about 10days, more than 10sets take about 15-20days.